I had a very good blackberry phone viz Torch 9860 model, which “had” excellent touch, good response, nice camera quality, better features needed for keeping email and work and leisure and play active all at the same time to an extent.
Suddenly, it stopped working one fine morning. And, thus began the road to its end and a shock for me.
The service centre in India took 800/- INR to install fresh software on it, saying that the piece purchased in UAE is not valid for free services in India even under warranty. (And I thought that BlackBerry was global!!!). Moreover this amount was taken without giving any proper receipts. The handset submission was also on a piece of paper generated through overwriting an existing word document and not noted anywhere in the system or software or making it through some service records of Blackberry officially at the official service centre.
Then, the second day, the phone did not start again and got hanged up, now the guy says that he shall send the mobile handset itself to Mumbai for repairs and it will be a whopping bill of minimum INR 4000/- towards its repairs and will take a minimum of 15 days, and there is no max specified at any place.